Terms & Conditions


Processing time

We require 2 - 5 business days to process and prepare your order. We are dedicated to shipping out orders quickly and only in rare circumstances will we utilize the full 5 days to process an order.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We have no control over the shipping carriers or delays due to customs.

Returns & Exchanges

Knotty Kid happily accepts returns and exchanges.

If you would like to cancel an order before it has shipped, please contact

If you would like to return or exchange an item, simply contact and ship the item back in its original condition to the return address listed on the label. 

Once the item has been received, we will issue a full refund to the payment method used to complete the order.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalized orders.